Head of IT, Americas
Kingspan Americas
Executive accountability for IT operations, infrastructure, security and divisional applications supporting 4,000+ users across 50+ offices and plants in the US, Canada, Mexico, Central and South America. Owns strategy, architecture, governance and the $16M+ budget.
- Lead 66 people across four functions, including managers and team leads, and replaced generalist coverage with functional depth and defined career paths.
- Wrote and presented the enterprise AI business case that moved five initiatives off developer keys onto contracted terms with zero retention, per-project keys and central audit, evaluating two vendors in parallel against real documents.
- Standardized one integration layer so AI agents reach ERP, CRM and helpdesk data through named tools with per-user credentials, with writes gated and several services read-only by construction.
- Put document and email automation into production with confidence thresholds routing uncertain cases to people, cutting quote preparation from hours to minutes while reviewers keep the final say.
- Built the AI-assisted development practice: shared conventions, project scaffolding, a deny-first policy for coding agents, prompt anonymization, and onboarding that has a new engineer shipping in five days.
- Chair the change advisory board and own IT general controls, service management and audit evidence across the region.
- Negotiate enterprise software and cloud agreements directly, and hold integrators to committed outcomes on capital projects.
- Run major incident response and hold 99%+ availability for plants operating around the clock.